Manager, Customer Success – Cyber

Location: Boston, MA; San Francisco, CA; New York City, NY; Seattle, WA; or Washington, DC. Hybrid policy requires staff to work from one of the offices at least 25% of the time, with some roles requiring more office attendance.

Annual salary: $265,000–$320,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Manage, coach, and develop a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts.
• Guide customer adoption, value realization, expansion, retention, and satisfaction across Anthropic products, including API, Claude.ai, and Claude Code.
• Provide cybersecurity expertise across security operations, detection and response, identity, cloud security, and data protection.
• Lead strategic customer engagements and escalations with CISOs, CTOs, principal engineers, and other executive stakeholders.
• Build scalable success-planning frameworks, QBR templates, expansion playbooks, advocacy programs, and portfolio forecasting processes.
• Partner with Sales, Product, Engineering, and Marketing while contributing to hiring, onboarding, training, and team development.

Requirements

• 7+ years of experience in customer success, account management, or customer-facing roles, including 2+ years of frontline management experience.
• Experience building and managing customer success teams in SaaS, API, or AI/ML companies.
• Cybersecurity experience in security operations, detection and response, identity, cloud security, data security, or a related domain.
• Experience managing enterprise portfolios, including accounts with $1M–$100M+ annual contract values.
• Technical fluency in AI/ML products and experience with both consumption-based and seat-based business models.
• Bachelor’s degree or equivalent education, training, or professional experience.

Nice to have

• Experience driving customer advocacy through case studies, testimonials, or reference architectures.
• Experience with responsible AI deployment and helping customers adopt emerging technology.

Culture & Benefits

• Collaborative environment focused on reliable, trustworthy, and steerable AI.
• Flexible working hours and office-based collaboration.
• Generous vacation and parental leave.
• Competitive compensation and benefits, including optional equity donation matching.
• Visa sponsorship may be available, with immigration lawyer support, depending on the role and candidate.