Customer Support

TL;DR

Customer Support: Deliver best-in-class support for a medical billing platform with an accent on SLA compliance, technical troubleshooting, and cross-functional collaboration. Focus on solving complex customer issues, improving support operations, and ensuring high-quality customer experience.

Location: San Francisco or Denver offices, hybrid schedule with 4 days in-office and 1 day remote per week

Salary: $70,000–$125,000 USD annually

Company

hirify.global builds a platform to simplify medical billing and help healthcare providers get paid efficiently.

What you will do

• Provide high-quality Level 1 support meeting SLAs for billing, product functionality, and bug inquiries
• Collaborate cross-functionally with Product, Engineering, Operations, and Billing teams to resolve tickets quickly and improve processes
• Create SOPs, macros, and support center articles to enhance team efficiency
• Identify and prioritize improvements in support operations and cross-team collaboration
• Drive initiatives to improve support quality and customer satisfaction

Requirements

• Location: Must be based in San Francisco or Denver with hybrid work schedule
• 3-6 years experience in healthtech support
• Familiarity with insurance claims processing and technical troubleshooting is a plus
• Strong written communication and collaboration skills
• Ability to prioritize tasks and creatively solve customer issues
• Attention to detail, especially regarding data security

Culture & Benefits

• Equity opportunities and potential upside in compensation
• Minimal hierarchy with broad experience levels represented
• Collaborative and fast-growing startup environment