Customer Support Specialist (Healthtech)

Location: Hybrid in San Francisco, Denver, or New York, with 4 days in-office and 1 day remote per week.

Salary: $70,0000–$125,000 USD annual base salary, plus potential equity and benefits.

Company

Candid Health is building a healthcare platform that simplifies medical billing and helps providers get paid.

What you will do

• Provide high-quality L1 support for billing and claims processing, product functionality, bugs, feature requests, and customer feedback while meeting SLAs.
• Collaborate with Product, Engineering, Operations, and Billing to resolve tickets accurately and improve internal processes.
• Create support SOPs, macros, and Support Center articles for recurring workflows and technical issues.
• Identify and prioritize improvements to support operations, ticket routing, bug resolution, and cross-functional collaboration.
• Improve support quality and help implement operational changes across the developing Customer Support team.

Requirements

• 1–4 years of experience in healthtech support.
• Excellent written communication skills with customers and colleagues.
• Ability to prioritize competing tasks and troubleshoot issues without established procedures.
• Ability to work with Product and Engineering teams and provide detailed technical escalation notes.
• Strong attention to detail, especially regarding data security.
• Professional, empathetic, proactive, collaborative, and committed to improving documentation and team operations.

Nice to have

• Familiarity with insurance claims processing.
• Experience troubleshooting API and platform integrations.

Culture & Benefits

• Opportunity to join an early Customer Support team and help build department operations from the ground up.
• Close collaboration across Support, Product, Engineering, Operations, and Billing.
• Potential equity and employee benefits as part of total compensation.
• Broad experience ranges within roles and minimal organizational hierarchy.