Customer Service Representative (Medical Devices)

Location: Hybrid position in Atlanta, Georgia, United States. Availability is required between 7:00am and 8:00pm.

Salary: $20.00 per hour

Company

hirify.global develops and manufactures medical devices, software, and related services for diagnosing and treating serious cardiopulmonary and respiratory conditions.

What you will do

• Provide customer service and technical support for Itamar Medical products and services.
• Handle inbound phone calls and emails, troubleshoot issues, research inquiries, and provide timely responses.
• Investigate, assess, and resolve customer issues in collaboration with a diverse support team.
• Document customer interactions, actions taken, and issue resolutions accurately.
• Educate customers about products and services while supporting customer retention.

Requirements

• At least two years of experience as a customer support or technical support representative.
• Experience working remotely with an appropriate at-home workstation.
• Experience with MS Office, Internet Explorer, remote support tools, Windows, SQL, and Salesforce.
• Strong verbal and written communication, analytical reasoning, organization, and multitasking skills.
• Ability to explain technical issues clearly to non-technical customers and work independently under pressure.
• Ability to work hybrid in Atlanta and within the required 7:00am–8:00pm availability window.

Nice to have

• Bachelor's degree.

Culture & Benefits

• Work in a fast-growing medical technology company operating in more than 140 countries.
• Contribute to products designed to improve outcomes for patients with cardiopulmonary and respiratory conditions.
• Culture emphasizing innovation, self-motivation, and entrepreneurial spirit.
• Comprehensive benefits plans are available.