Bilingual Public Benefit Specialist (Healthcare)

Location: On-site at Tower - Reading Hospital in West Reading, Pennsylvania; limited to individuals who reside and are authorized to work within the United States

Salary: $18.65–$20.50 per hour, based on experience

Company

hirify.global provides technology-enabled revenue cycle management and outsourcing solutions for hospitals and affiliated physician groups across the United States.

What you will do

• Review uninsured and under-insured patient referrals to identify Medicaid and financial assistance eligibility.
• Interview patients and obtain the documents required for applications.
• Coordinate applications through determination and follow up to support timely billing or adjustment processing.
• Update insurance information and document actions and communications in patient accounting systems.
• Maintain knowledge of state and federal benefit requirements and share information with colleagues and supervisors.
• Build working relationships with Medicaid caseworkers and collaborate with revenue cycle departments.

Requirements

• 1–2 years of healthcare experience involving patient interaction about hospital financial issues.
• Bilingual speaking proficiency in Spanish and English.
• High school diploma or GED; relevant post-secondary education and experience may be considered instead.
• Understanding of revenue cycle processes, including admissions, billing, payments, and denials.
• Knowledge of patient insurance, authorizations, benefits verification, health insurance requirements, medical terminology, or procedure codes.
• Must reside and be authorized to work within the United States.

Nice to have

• Patient Access experience with managed care or insurance.
• Call Center experience.
• Openness to using AI and innovation to improve processes and patient and client experiences.

Culture & Benefits

• Bonus and incentive programs.
• Comprehensive healthcare, time off, retirement, and well-being benefits.
• Paid professional certifications, including CRCR certification required within nine months of hire.
• Tuition reimbursement and career advancement opportunities.
• Culture focused on collaboration, growth, innovation, work-life flexibility, and recognition.