Patient Service Representative I - Full-Time, Day Shift

Location: Onsite at Lowell General Hospital - Saints Campus in Lowell, Massachusetts, United States. Full-time day shift, Monday through Friday, 8:00 AM–4:30 PM. Three weeks of full-time day-shift training are required.

Pay range: $20.12–$25.15 per hour, based on full-time equivalent.

Company

hirify.global provides healthcare services and supports patient access, registration, billing, and financial-clearance operations.

What you will do

• Interview inpatients and outpatients and collect accurate demographic, financial, and clinical registration information.
• Complete pre-registration and financial-clearance activities, including insurance verification and eligibility checks.
• Obtain treatment consents, authorizations, pre-certifications, referrals, and required notifications.
• Explain patient financial liabilities, collect payments, and post transactions accurately in the hospital system.
• Coordinate with patients, representatives, physician offices, physicians, nursing units, insurance companies, and office staff.
• Maintain confidential financial and health information in accordance with hospital policies and HIPAA requirements.

Requirements

• High school diploma or equivalent.
• Computer literacy, accurate data-entry skills, and the ability to learn electronic health record and patient-registration systems.
• Strong customer-service, interpersonal, telephone, organizational, and attention-to-detail skills.
• Knowledge of private insurance, Medicare, Medicaid, medical terminology, and patient financial-liability procedures.
• Ability to sit, stand, and walk frequently, lift 10–15 pounds, operate a keyboard, and read computer screens and reports.

Nice to have

• One year of experience in customer service, hospital registration, a medical office, insurance, or a related setting.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Compensation is designed to reflect qualifications, experience, education, skills, and internal equity.
• Total Rewards support health, financial security, and career growth.