Member Experience Associate (Health Insurance)

Location: Remote - United States; Monday–Friday, 8:00am–4:00pm PST. Seasonal employment begins October 12, 2026, with assignments ending in phases between December 30, 2026, and February 5, 2027.

Salary: $33.00 per hour; 40 hours per week. Non-exempt and overtime eligible.

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, serving agents and clients nationwide.

What you will do

• Support consumers by phone and email throughout the health insurance enrollment process.
• Assist with health, dental, and vision insurance enrollments.
• Answer questions about eligibility, coverage, benefits, and enrollment requirements.
• Use enrollment systems and tools to resolve enrollment and coverage issues.
• Follow up when additional information or action is required.
• Document consumer interactions and resolutions accurately in Zendesk while following compliance procedures.

Requirements

• Active insurance license required.
• Fluency in Spanish and English required.
• Experience assisting consumers with health insurance enrollment or coverage.
• Experience with Healthcare.gov or state-based marketplaces such as Covered California.
• Clear and professional verbal and written communication, sound judgment, and strong attention to detail.
• Ability to work effectively in a high-volume support environment and learn multiple technology systems and workflows.

Nice to have

• Experience using Zendesk or a similar CRM or support platform.
• Five or more active state insurance licenses.
• Experience with ACA individual-market enrollment.
• Experience with dental and vision insurance.
• Experience with Healthcare.gov or state-based marketplace enrollment workflows.

Culture & Benefits

• Seasonal W-2 employment with full-time scheduling.
• Overtime eligibility, with additional hours potentially available or required during peak periods.
• Supportive, people-focused environment within a hyper-growth insurtech company.
• Competitive compensation and employee benefits.