Account Director, Client Strategy (B2B SaaS)

Location: Remote in the United States; listed locations include Atlanta, Boston, Chicago, Los Angeles, New York City, and San Francisco. The role can operate fully virtually from a home office. Global opportunities in Canada, Mexico, and the UK apply only where established business operations exist and require permanent residence and current work authorization in the relevant country.

Salary: $100,000–$160,000 USD annual base salary, plus bonus eligibility.

Company

B2B marketing agency delivering performance-focused Paid Media, Content Marketing, SEO, PR, Paid Social, Marketplace, and Lifecycle Marketing services for technology and SaaS brands.

What you will do

• Own strategic relationships with enterprise and high-growth clients as the senior day-to-day advisor and primary executive contact.
• Develop renewal, upsell, and cross-sell strategies tied to Net Revenue Retention, renewal rate, and customer satisfaction.
• Design integrated growth strategies across Paid Media, SEO/Content, CRO, Creative, and RevOps.
• Manage portfolio economics, including forecasting, margins, scope control, and renewal negotiations.
• Lead QBRs and translate performance data into business narratives connected to revenue impact.
• Coordinate channel leads, project managers, and operations while managing risk and mentoring strategists, analysts, and project teams.

Requirements

• 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
• Experience owning renewals, upsell, and cross-sell motions across a portfolio worth more than $2 million.
• Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps.
• Experience partnering with VP-, CMO-, and CRO-level stakeholders.
• Executive communication, commercial acumen, strategic operating discipline, and cross-functional leadership skills.
• Ability to work remotely from the United States with reliable internet access and a professional home-office setup.

Nice to have

• Active interest in applying AI and automation to marketing and operations.
• Experience working with enterprise or high-growth technology clients.

Culture & Benefits

• Remote-first work environment with virtual collaboration through Zoom and Slack.
• Medical, dental, vision, disability, and life insurance coverage, including employer-paid and dependent contribution options in the US, Canada, and Mexico.
• Unlimited PTO with a two-week minimum, paid holidays, birthday leave, end-of-year recharge, and paid parental leave.
• Mental and physical wellness benefits, including therapy, Headspace, physical therapy, virtual workouts, and primary care access.
• Traditional and Roth 401(k) with a 3% company match, annual tenure-based bonus, and a company-wide retreat.