Client Experience Associate - Snellville (Banking)

Location: Snellville, Georgia, United States; in-office at the Snellville branch

Company

hirify.global operates a retail banking organization focused on customer financial wellbeing, loyalty, and inclusive customer service.

What you will do

• Deliver customer experiences that support financial wellbeing, loyalty, and share of wallet.
• Process customer interactions and educate clients about available financial transaction options.
• Identify banking opportunities and make appropriate referrals to branch staff.
• Engage customers in the lobby and position relevant hirify.global products using technology and digital tools.
• Complete teller and branch operational transactions accurately and efficiently.
• Support proactive service-to-sales conversations and resolve customer problems within established procedures.

Requirements

• Typically less than one year of related experience or relevant product knowledge.
• High school diploma or GED is not required; comparable education, certification, experience, or military service may be considered.
• Knowledge of banking products, branch banking, customer service, and customer experience practices.
• Accuracy, attention to detail, effective communication, problem solving, and ability to manage multiple priorities.
• Ability to identify customer needs, detect and prevent fraud, manage risk, and follow established policies and procedures.
• Must work in-office at the Snellville branch; employment visa sponsorship and STEM OPT participation are not provided.

Culture & Benefits

• Inclusive workplace culture with an emphasis on respect, value, customer focus, and risk management.
• Medical, prescription, dental, and vision coverage options, including a Health Savings Account feature.
• 401(k) matching, pension, stock purchase plans, life insurance, and disability protection.
• Educational assistance, wellness programs, dependent care support, and family-related reimbursements.
• Paid holidays, occasional absence days, parental leave, and approximately 15–25 vacation days depending on career level and service.