Customer Experience Banker - Johnstown

Location: Johnstown, Ohio, United States; office-based

Company

hirify.global provides branch banking services and helps customers achieve their financial goals.

What you will do

• Provide excellent customer service and resolve customer issues.
• Identify customer financial goals and recommend suitable deposit and banking products.
• Grow consumer and business relationships through follow-ups, outbound calls, referrals, and a structured sales process.
• Educate customers and refer them to other areas of the bank to deepen relationships.
• Process transactions accurately, balance daily, and follow operational, security, risk, and regulatory procedures.

Requirements

• High school diploma or GED plus at least one year of customer service or relevant military experience, or a bachelor's degree.
• Experience in customer service, banking, financial services, or goal-driven retail sales is preferred.
• Cash-handling skills are preferred.
• Comfort with mobile services, online banking, and other technology is preferred.
• Must be currently authorized to work full time in the United States.
• Immigration sponsorship is not available for this position.

Culture & Benefits

• Welcoming and inclusive branch team environment.
• Opportunity to share ideas and influence customers, the bank, and local communities.
• Office-based workplace supporting direct customer and community connections.
• Equal opportunity and tobacco-free hiring practices.