Manager, New and Established Patient Operations (Float)

Location: Brookline, Massachusetts, United States; hybrid work with 2–3 days onsite per week

Salary: $74,300–$87,400 per year

Company

hirify.global is a cancer research and patient care organization focused on advancing treatment, education, and comprehensive care.

What you will do

• Oversee daily operations for new and established patient scheduling teams.
• Lead recruitment, onboarding, training, coaching, performance evaluations, and personnel management for scheduling and records staff.
• Coordinate complex appointments, patient intake, records collection, message management, and scheduling escalations.
• Monitor staff performance metrics, operational KPIs, billing processes, and patient service standards.
• Develop process improvements, maintain workflow documentation, and collaborate with clinical, administrative, and operational stakeholders.
• Troubleshoot operational, telecommunications, hardware, software, and system access issues, including Epic-related support.

Requirements

• Bachelor’s degree required, preferably in Health Administration or a related field.
• At least 5 years of related healthcare and/or customer service experience.
• Previous supervisory experience and ability to directly manage scheduling staff.
• Strong organizational, communication, customer service, conflict management, decision-making, and problem-solving skills.
• Knowledge of Microsoft Office, CRM systems, electronic fax systems, and Epic.
• Ability to work onsite in Brookline, Massachusetts, 2–3 days per week.

Culture & Benefits

• Inclusive and equitable environment focused on compassionate patient care.
• Opportunity to support cancer research, clinical operations, and public health initiatives.
• Collaboration with clinical teams, disease centers, administrative leaders, and Harvard Medical School-affiliated hospitals.
• Full-time employment with a stated annual salary range of $74,300–$87,400.