Customer Experience Specialist (EV)

Location: San Francisco, CA, United States

Salary: $26.00–$30.00 per hour ($54,080–$62,400 annualized), plus a target performance bonus of 10%.

Company

hirify.global is a direct-to-consumer dealership focused on buying, reconditioning, and selling inspected used electric vehicles through an AI-native retail and reconditioning operation.

What you will do

• Respond to inbound customers across phone, SMS, email, and chat, providing fast and consistent first responses.
• Qualify customer needs, answer process and pricing questions, and filter spam.
• Route customers to Sales, Purchasing, F&I, Title & Registration, or post-delivery support.
• Perform scripted warm handoffs with complete CRM context and receiving-team confirmation.
• Educate customers about the EV buying and selling process, conduct structured follow-ups, and escalate relationship risks.
• Maintain accurate CRM records, surface customer-contact patterns, and help improve scripts, routing logic, and outreach playbooks.

Requirements

• 1–5+ years of experience in BDC, inside sales, customer support, customer success, or high-volume lead and contact management.
• Strong phone presence, professional written communication, sound judgment, and de-escalation skills.
• Ability to manage fast-paced inbound and outbound queues across multiple channels and tools.
• Experience using CRM and dialer systems such as HubSpot, Salesforce, or similar platforms.
• Strong organization, follow-up discipline, data literacy, and ability to manage large contact volumes.
• Availability for scheduled evening and weekend coverage on staggered shifts.

Nice to have

• Automotive, dealership, or EV customer-operations experience.
• Experience in a high-growth, multi-site, or direct-to-consumer environment.
• Knowledge of vehicle title, registration, or warranty processes.
• Experience supporting or building a centralized contact or support team.

Culture & Benefits

• Hourly, non-exempt employment with evening and weekend hours paid as worked.
• Medical, dental, and vision coverage.
• Flexible time off and PTO.
• 401(k) plan.
• Performance bonus tied to quality and volume metrics, including response speed, CSAT, and accepted handoffs.