Member Support Representative Tier 1 (Part-Time)

Location: Remote, United States; availability required Monday through Thursday from 11:00 AM to 5:30 PM PST and Friday from 11:30 AM to 5:00 PM PST.

Salary: $20.68–$21.00 per hour, up to 29 hours per week, plus a $4,000 annual commission plan.

Company

hirify.global provides a digital Foodcare platform combining clinical nutrition support, behavior-change tools, food benefits, meal planning, and food access services.

What you will do

• Serve as the first point of contact for inbound member inquiries and provide empathetic, accurate support.
• Document interactions, resolutions, member records, eligibility checks, and benefits guidance.
• Use FAQs, knowledge bases, SOPs, and multiple internal systems to resolve questions during live interactions.
• Match members with dietitians and suitable appointment times, and explain the purpose of telenutrition.
• Troubleshoot platform, account, technology, and incentive-related issues in collaboration with internal teams and vendors.
• Protect sensitive information while resolving complex member problems and maintaining service-quality targets.

Requirements

• Strong oral and written communication skills, including the ability to explain complex information concisely.
• Experience handling PII and PHI, with a basic understanding of HIPAA.
• Reliable high-speed internet with approximately 100 Mbps download and 20 Mbps upload speeds.
• A private, secure, and quiet workspace suitable for remote customer support.
• Ability to manage multiple systems and ongoing tasks, meet productivity and quality goals, and work independently.
• Prior remote or hybrid call-center experience of at least one year is highly preferred.

Culture & Benefits

• Part-time schedule of approximately 29 hours per week.
• Time off is provided; the position is not eligible for health insurance benefits.
• Annual commission plan of up to $4,000, paid at $1,000 per quarter.
• Fully remote work environment with digital collaboration and peer support.
• Performance is measured through quality assurance, first-contact resolution, and schedule adherence.