Manager III, Field Service Engineer - (M3)

Location: Albany, New York and Malta, New York, United States. Regional travel to customer sites is required approximately 25% of the time. Relocation eligible.

Salary: $88,000–$121,000 per year, with potential bonus and stock award eligibility.

Company

hirify.global develops materials science, engineering, and semiconductor equipment solutions used in advanced chips and displays.

What you will do

• Manage customer relationships, conduct regular customer visits, and ensure satisfaction with service and system performance.
• Escalate system downtime and drive rapid return to service while meeting guaranteed uptime and service commitments.
• Lead quality improvement initiatives focused on reducing cycle time and improving technical performance.
• Interview, hire, train, coach, and supervise customer engineers and technicians.
• Set objectives, manage performance reviews, salary and career planning, corrective actions, and development plans.
• Forecast financial, staffing, and operational requirements; manage start-ups, inventories, RMAs, and service agreement opportunities.

Requirements

• In-depth understanding of concepts, theories, and principles within the relevant job family.
• Ability to analyze and resolve technical, operational, and organizational problems using established procedures and judgment.
• Ability to lead employees, administer company policies, and influence internal and external stakeholders.
• Ability to support customer engineers and ensure appropriate safety practices at customer sites.
• Ability to travel regionally to customer sites approximately 25% of the time.
• Compliance with hirify.global’ Standards of Business Conduct is required.

Culture & Benefits

• Supportive work environment focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs.
• Equal opportunity employment.