Customer Care Specialist (Jewelry)

Location: Lyndhurst, NJ, United States

Hourly rate: $22 per hour

Company

hirify.global is an American luxury jewelry company creating contemporary collections for women and men and selling through retail stores and authorized retailers worldwide.

What you will do

• Provide call center support and resolve customer issues in a timely, effective manner.
• Answer questions about order status, products, jewelry, and services.
• Process customer orders and changes according to company procedures.
• Build warm, professional customer relationships and identify opportunities to promote products and services.
• Document customer interactions, case details, and updates accurately.
• Collaborate with cross-functional partners and escalate unresolved concerns when needed.

Requirements

• Bachelor’s degree or 1–2 years of experience in a call center or retail role with a strong service culture.
• Strong computer skills, comfort using multiple systems, and proficiency in Microsoft Office.
• Excellent written and verbal communication, customer focus, organization, and problem-solving skills.
• Professionalism, integrity, sound judgment, negotiation ability, and strong sales skills.
• Availability for assigned shifts, including alternating weekend coverage and possible holiday hours.
• Ability to work onsite in Lyndhurst, NJ.

Nice to have

• Experience in a luxury environment.
• Luxury or jewelry sales or repair experience.

Culture & Benefits

• Creative, collaborative environment shaped by the company’s artist-founded heritage.
• Commitment to responsible business practices, human rights, diversity, equity, and inclusion.
• Fast-paced, high-energy customer service environment.
• No travel required.