Client Relations Specialist (Specialist II, CX Operations)

Location: Work from home; remote

Salary: $20.00–$23.44 per hour, plus potential annual incentive opportunities.

Company

hirify.global provides insurance and protection products designed to help customers manage life's uncertainties.

What you will do

• Support client relations functions with a primary focus on new dealer agreements, submissions, and support for Client Relations Managers.
• Respond to agency calls, resolve issues, and coordinate between Account Executives, Client Relations Managers, clients, and internal teams.
• Prepare hirify.global and vendor agreements, enter them into DocuSign, track execution, and maintain accurate submission records.
• Create dealer checklists, process system updates, obtain documentation, and distribute information to relevant departments.
• Coordinate licensing paperwork, state-specific insurance documentation, policy requests, and dealership cancellations.
• Document processes, follow up on open items, meet KPIs, and provide backup support to the Client Relations Dispatcher.

Requirements

• Ability to work for extended periods at a computer and communicate by phone.
• Ability to sit frequently, stand, walk, reach, kneel, crouch, and lift up to 25 pounds.
• Visual acuity, hearing, speaking, hand coordination, and finger dexterity required for office and computer work.
• Excellent verbal and written communication skills.
• Ability to take initiative, solve problems, act with integrity, and adapt to change.

Culture & Benefits

• Remote work-from-home arrangement.
• Health, dental, and vision insurance.
• Mental health benefits and an employee assistance program.
• Paid time off, paid parental leave, short-term disability, and a cultural observance day.
• Pension plan, healthcare account contributions, and a 401(k) plan with company matching.
• Wellbeing rewards through the ProHealth Rewards platform.