Product Support Specialist

Location: Newcastle, UK; in-office with a minimum of 4 days per week

Company

hirify.global develops connected software and digital solutions for planning, design, construction, transportation, and asset lifecycle management.

What you will do

• Serve as the primary point of contact for clients through phone and email.
• Resolve technical issues and guide construction professionals through desktop and mobile software workflows.
• De-escalate complex customer situations using empathy, patience, and positive communication.
• Learn hirify.global’s software ecosystem and contribute to improvements in the customer experience.
• Collaborate with cross-functional teams to communicate user feedback and adopt emerging technical tools.

Requirements

• Ability to explain technical concepts in clear, accessible English.
• Strong interest in mobile software, tablets, and desktop applications.
• Proficiency with everyday digital tools such as Microsoft 365 or Google Workspace.
• Active listening skills and an empathetic, proactive approach to helping users.
• Availability to work in the Newcastle office at least 4 days per week.

Nice to have

• Experience with emerging AI tools and software applications.
• Previous experience in customer service or helpdesk support.
• Exposure to the construction or engineering sectors.

Culture & Benefits

• Training on the full software suite from the first day.
• Opportunity to build technical expertise in AI and field-to-office technology.
• Collaborative and supportive working environment.
• Culture focused on belonging, growth, innovation, initiative, and ownership.
• Work on software solutions intended to make construction and other industries faster, safer, and more sustainable.

Hiring process

• Submit an online application through the posting’s Apply Now option.