Associate Manager, Customer Care (Real Estate)

Location: Dallas, TX; hybrid schedule with required office attendance 1–2 days per week. Additional in-office time may be required for business needs and company or department events. Evening coverage may be required until 8 p.m. CST.

Annual pay range: $67,000–$65,000 USD.

Company

hirify.global provides property intelligence, connectivity, and technology for the global real estate ecosystem.

What you will do

• Lead front-facing customer care representatives and manage client relationships through status meetings, business reviews, escalations, and service-level agreements.
• Coach, train, mentor, and manage the performance of approximately 12–15 direct reports.
• Monitor production, call quality, schedule adherence, after-call work, attendance, and other operational KPIs.
• Collaborate with internal and external stakeholders to resolve service issues and improve the client experience.
• Lead root cause analysis, implement long-term solutions, and support continuous improvement and business continuity.
• Interview and select employees while providing operational coverage for the contact center management team, including evening and weekend shifts.

Requirements

• Bachelor’s degree preferred or equivalent experience; 5+ years of relevant experience may substitute.
• 4+ years of related experience in real estate, mortgage, escrow, quality auditing, or a related field, including 3+ years of leadership experience.
• Proven ability to lead teams in a fast-paced, client-focused, results-oriented environment.
• Strong leadership, emotional intelligence, communication, negotiation, conflict-resolution, planning, and organizational skills.
• Experience managing or collaborating with geographically distributed teams and cross-functional stakeholders.
• Proficiency with Microsoft Teams, Outlook, Excel, and Office, plus strong analytical and problem-solving abilities.

Nice to have

• Familiarity with MSP/BlackKnight and Sagent.
• Lean Six Sigma training or experience.

Culture & Benefits

• Flexible hybrid work model with work from home permitted on non-office days.
• Paid time off, 11 paid holidays, well-being time, and volunteer time off.
• Paid parental leave, baby stipend, medical plans, and mental health and wellness support.
• 401(k) with company match, tuition assistance, and an annual well-being stipend.
• Recognition rewards, referral bonuses, and employee discounts.