Account Support Analyst II

Location: Belgrade, Serbia (hybrid); availability for all US time zones and non-standard business hours may be required.

Company

hirify.global provides financial access and self-service technology for financial institutions and retailers worldwide.

What you will do

• Serve as a point of contact for customer interactions and provide customer-specific analysis.
• Manage customer escalations, service requirements, and problem-resolution updates.
• Prepare standard reports and ensure SLA and performance metrics are accurate.
• Maintain customer data integrity for service delivery, billing, and reporting.
• Coordinate with Executive Service Managers, Senior Service Analysts, help desks, vendors, customers, and internal service teams.
• Support configuration management and ensure customers use the correct escalation contacts and processes.

Requirements

• University degree or at least one year of experience in an analytical or customer services role.
• Proficient English, both verbal and written, is required.
• Availability for all US time zones and occasional non-standard business hours is required.
• Strong communication, analytical, organizational, and time-management skills.
• General computer skills, including Microsoft Word and Excel proficiency.
• Ability to multitask, resolve issues urgently, work under pressure, and collaborate with colleagues across multiple locations.

Nice to have

• Experience with Salesforce, SAP EDW, Oracle systems, NCDM, MACC, Invoice Engine, or similar systems.
• Analytical or technical experience within NCR Services.

Culture & Benefits

• Private health insurance.
• Life, accident, and disability insurance.
• Wellbeing resources and a baby bonus.
• Employee referral bonus program and partner discounts.
• Internal career development and advancement opportunities.