Senior IT Support Analyst

Location: Georgetown, Texas, United States; on-site support with travel between sites when remote tools cannot be used.

Company

hirify.global, a Sanmina Company, designs, builds, and delivers technology infrastructure and hardware solutions for global customers.

What you will do

• Provide advanced technical and troubleshooting support for computers, software, mobile devices, printers, BYOD devices, and other technology products.
• Deliver, set up, configure, and repair desktop and laptop hardware and software.
• Use remote support tools and resolve incidents and service requests within established guidelines.
• Maintain IT hardware and software asset inventories and create knowledge-base articles.
• Travel between sites to support end users when remote tools are unavailable.
• Assist and train Junior Support Analysts in advanced troubleshooting and hardware repair.

Requirements

• Associate degree in a related technical discipline, equivalent education, certifications, training, or work experience.
• 5+ years of field experience and 5+ years in a helpdesk or desktop support environment.
• A+ Certification.
• 5+ years of experience configuring and troubleshooting Microsoft Office, including O365, and Windows 10 or later.
• Experience with Microsoft Windows image deployment, remote desktop support tools, ticketing systems, and network printers.
• Applicants must have the required U.S. citizenship, permanent resident, refugee, asylee, or export-control authorization status where applicable.

Nice to have

• Understanding of VPNs and Wi-Fi profiles.
• Telecom or VOIP experience.
• PowerShell or other scripting experience.
• ITIL Certification.

Culture & Benefits

• Fast-paced environment with opportunities to collaborate on technology infrastructure solutions.
• Competitive base salary and eligibility for a performance-based annual bonus.
• 401(k) retirement savings plan and tuition reimbursement for eligible programs.
• Medical, dental, and vision coverage, mental health resources, wellness programs, and company-paid life and disability insurance.
• Paid time off, company-paid holidays, parental leave, and family care support.
• Structured training, on-the-job learning, matching gifts, and volunteer programs.