Associate Director, MedTech Delivery & Customer Success (MedTech)

Location: US Remote; candidates must reside in the United States. The role is based in Parsippany, New Jersey, and requires approximately 20–25% travel.

Annual base pay: $86,000–$239,500, depending on qualifications, location, and schedule.

Company

Global provider of clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Oversee end-to-end delivery for complex, high-value MedTech accounts and represent the full portfolio of information assets delivered to clients.
• Establish delivery governance covering service levels, KPIs, issue escalation, change management, quality, accuracy, and timeliness.
• Lead quarterly business and information reviews with senior client stakeholders.
• Own customer satisfaction, resolve first-line service issues, and coordinate second-line support with internal teams.
• Partner with Centers of Excellence, Sales, Consulting, Delivery, and Solution Specialists on data events, product enhancements, proposals, work orders, and renewals.
• Identify opportunities to expand information-service usage and support new client use cases that generate incremental revenue.

Requirements

• Must reside in the United States, with availability for a US Remote role and approximately 20–25% travel.
• Bachelor’s degree.
• 5–8+ years of experience in account management, delivery management, project management, or related client-facing work.
• Experience managing complex accounts and operating effectively in a matrixed organization.
• Strong client and account management, delivery governance, issue management, analytical, communication, negotiation, and stakeholder management skills.

Nice to have

• Experience working with MedTech customers.
• Familiarity with commercial data assets, healthcare analytics environments, and relevant information offerings.

Culture & Benefits

• Meaningful work supporting better health outcomes and the development and commercialization of medical treatments.
• Opportunities to develop a professional path within a global healthcare intelligence organization.
• Health and welfare benefits may be available.
• Potential incentive plans, bonuses, and other compensation may be offered depending on the position.