Head of Customer Delivery (AI)

Location: Hybrid in New York, Toronto, or Mexico City, with 3 days in the office and 2 days working from home

Company

hirify.global is a SaaS company providing order management and integration solutions for restaurant, food delivery, and hospitality businesses.

What you will do

• Lead the highest-visibility and most complex enterprise implementation projects across North and Latin America from kickoff through stabilization.
• Serve as the primary delivery authority and executive escalation point for customers, POS and delivery partners, and internal stakeholders.
• Design and standardize mid-market and enterprise onboarding motions, playbooks, staffing models, and risk-management frameworks.
• Drive adoption of AI-powered automation across the delivery lifecycle to reduce manual work and time-to-value.
• Resolve high-risk integrations and partner issues involving POS, payment, logistics, and other technical dependencies.
• Provide leadership with data-driven reporting on delivery health, forecasts, and risks while aligning Product, Engineering, Support, Sales, and Partnerships.

Requirements

• Bachelor’s degree in Business, Information Technology, Computer Science, or equivalent experience.
• 4+ years of experience in technical implementation, professional services, customer delivery, or technical program management, including large-scale enterprise platform rollouts.
• Deep experience with restaurant, food delivery, or hospitality technology, including POS, online ordering, kitchen operations, and third-party delivery integrations.
• Experience with program governance, executive C-suite stakeholders, APIs, integrations, and multi-party software environments.
• Strong cross-functional leadership, persuasion, communication, and technical problem-solving skills.
• Excellent English communication skills are required; professional Spanish fluency is preferred for LATAM engagements. Willingness and ability to travel across the Americas is required as needed.

Nice to have

• Background in technology or management consulting, or experience scaling delivery operations in a high-growth SaaS company.
• PMP, PRINCE2, Agile, or equivalent program management certification.

Culture & Benefits

• Dedicated learning budget for professional development.
• Opportunity to solve complex challenges affecting global commerce and business operations.
• Innovation-focused environment with weekly releases and new features.
• International team that values transparency, visibility, and diverse perspectives.
• Regionally tailored compensation and benefits packages.