Pre-Sales Senior Manager (IT Service Management)

Location: Barcelona, Spain. Hybrid setup with work from home up to 2 days per week; up to 30 days per year may be worked from any location worldwide as a temporary flexibility benefit.

Company

hirify.global provides technology and communications solutions for airports, airlines, borders, and the global air travel industry.

What you will do

• Lead SGS pre-sales support for GEO teams and manage the global SGS Pre-Sales function.
• Oversee opportunities from qualification and proposal through governance approval, negotiation, and handover.
• Ensure service models, sizing, costs, assumptions, dependencies, risks, and mitigation actions are complete and accurate.
• Drive operational solution assurance, standardization, automation, data use, AI adoption, and continuous improvement.
• Lead, coach, and develop a distributed team while managing performance, capacity, and stakeholder relationships.
• Coordinate contract clarification, budget management, and handover to Delivery, Transition, Customer Operations, and Product Adoption.

Requirements

• 8–10+ years of experience in IT services, pre-sales, service design, bid support, solution assurance, or service operations.
• Bachelor’s degree in Business, Engineering, Information Technology, Service Management, or a related field.
• Experience leading transformation, distributed teams, and multiple concurrent RFPs, renewals, and complex opportunities.
• Strong knowledge of service support models, operational costing, contractual service schedules, risk management, and bid governance.
• Ability to influence senior Sales, Operations, Product, Finance, Legal, and Delivery stakeholders in a global matrix organization.
• Knowledge of IT service management or ITIL, SLAs, contract schedules, CRM, CPQ, bid tracking tools, data analytics, automation, and AI.

Nice to have

• ITIL certification or an equivalent service-management qualification.
• Advanced business, commercial, or project-management qualification.

Culture & Benefits

• Inclusive, diverse environment operating across 200 countries and 60 languages and cultures.
• Flexible workday arrangements and hybrid work options.
• Flex-Location benefit allowing up to 30 days per year of work from any location worldwide.
• Employee Assistance Program and personalized wellbeing support.
• Professional development through LinkedIn Learning, Microsoft Enterprise Skills Initiative, Pluralsight, Harvard Business Publishing, Stanford, and other learning platforms.
• Competitive benefits aligned with the local market and employment status.