Group Product Director, Strategic Customer Solutions (MedTech)

Location: Titusville, New Jersey, United States, or Horsham, Pennsylvania, United States. Hybrid schedule with 3 days in-office and 2 days remote; up to 20% travel, predominantly in the US.

Salary: $150,000–$258,750 base pay per year.

Company

Johnson & Johnson MedTech develops healthcare solutions and therapies across Innovative Medicine and MedTech.

What you will do

• Set the vision, strategy, and operating model for Strategic Customer Solutions within Trade and Marketing Solutions.
• Lead customer operational readiness, enterprise customer solutions, and digital health solution capabilities.
• Identify operational barriers and develop scalable solutions that improve customer activation, therapy adoption, utilization, and patient access.
• Partner with Brand Marketing, Market Access, Account Management, Medical Affairs, Health IT, and launch teams on readiness, access, and growth strategies.
• Lead complex cross-functional initiatives and influence senior leaders through data-driven recommendations and business cases.
• Manage and develop a high-performing team while fostering innovation, accountability, collaboration, and continuous improvement.

Requirements

• BA/BS required; MBA preferred.
• At least 10 years of business experience, including 8 years of demonstrated marketing experience.
• Significant experience in healthcare, pharmaceuticals, biotech, consulting, health systems, market access, provider operations, or commercial leadership.
• Experience developing customer-focused strategies, operational readiness programs, or healthcare innovation initiatives.
• Experience leading complex cross-functional teams in matrix environments and managing employees directly.
• Strong understanding of provider, payer, health system, and care delivery ecosystems, plus executive communication and stakeholder influence skills.

Nice to have

• MBA.
• Experience with innovation, digital health, healthcare technology partnerships, or enterprise customer initiatives.
• Experience exploring and applying emerging technologies such as AI.

Culture & Benefits

• Inclusive work environment focused on individual contribution, diversity, dignity, and equal opportunity.
• Retirement pension and 401(k) savings plans.
• Eligibility for a long-term incentive program.
• Paid vacation, sick time, holidays, parental leave, caregiver leave, bereavement leave, volunteer leave, and other time-off programs.