Director, Client Success - Revenue Cycle (Remote)

Location: Remote within the United States; up to 30% travel required.

Company

hirify.global provides specialty revenue cycle management solutions for healthcare organizations through its E360 RCM intelligent automation platform and expert operational services.

What you will do

• Manage and grow client relationships throughout the sales, implementation, go-live, business review, and post-implementation lifecycle.
• Track client KPIs, performance goals, retention metrics, satisfaction scores, and ROI across product lines.
• Prepare and deliver monthly and quarterly reporting packages, presentations, meeting agendas, summaries, and follow-up deliverables.
• Coordinate with operations, sales leadership, IT, Product Support, and implementation teams to resolve issues, correct files, update processes, and automate workflows.
• Develop client-specific communication and action plans, manage obligations, resolve challenges, and identify cross-sell opportunities.
• Attend client and internal account review meetings while maintaining high satisfaction across stakeholder levels.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or a related field, or an equivalent combination of education and experience.
• 7–10 years of account management experience in healthcare technology, specifically working with hospital revenue cycle management.
• Strong professional presentation, written communication, oral communication, analytical, problem-solving, and relationship management skills.
• Experience with claims billing and IT/EDI systems is preferred.
• Experience with CRM software such as Salesforce and proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Must be able to work remotely from the United States and travel up to 30%.

Culture & Benefits

• Fast-paced, detail-oriented, and supportive working environment.
• Focus on professional growth, development, and employee support.
• Collaborative culture centered on shared goals, client service, and continuous improvement.
• Equal opportunity employer committed to a workplace free from discrimination and harassment.