Client Success Lead (Fintech)

Location: Remote within the United States. Occasional in-person work at an Affirm office may be required, and all new hires attend an in-person onboarding experience.

Salary: $125,000–$187,500 annual on-target earnings in CA, WA, NY, NJ, and CT; $110,000–$172,500 annual on-target earnings in other U.S. states.

Company

Affirm provides transparent buy-now-pay-later payment solutions that allow people to pay over time without hidden fees.

What you will do

• Manage merchant relationships and develop strategies that support client growth and retention.
• Identify upsell and cross-sell opportunities and create strategies to increase client value.
• Provide timely support, resolve client requests, and maintain strong account health.
• Conduct performance reviews, collect feedback, and anticipate client needs using industry and market knowledge.
• Collaborate with Analytics, Product, Marketing, Credit, Technical, and other internal teams to execute client strategies.
• Maintain a detailed understanding of Affirm products and services and align client goals with internal priorities.

Requirements

• Bachelor’s degree and 3–5 years of account management or client experience.
• Experience in financial technology is preferred.
• Excellent written and verbal communication and strong interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced, high-pressure environment while managing multiple priorities.
• Proficiency with CRM software such as Salesforce and Microsoft Office.
• Knowledge of marketing technologies and e-commerce is preferred.

Culture & Benefits

• Remote-first work model with flexibility within the country of employment.
• 100% subsidized medical coverage for employees and dependents, plus dental and vision benefits.
• Monthly technology, health, and wellness spending stipends.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan with the opportunity to buy Affirm stock at a discount.
• Inclusive interview process with accommodations available for candidates with disabilities.

Hiring process

• New hires attend an in-person onboarding experience.
• Interview accommodations are available upon request.