Director, Client Success (AI)

Location: Remote or Utah, United States

Company

A technology company uses a patented, AI-assisted process to optimize product content and identify high-traffic keywords for e-commerce retailers, AI platforms, and direct-to-consumer sites.

What you will do

• Lead, coach, and develop Client Success Managers and Technical Account Managers.
• Recruit and hire client-facing talent as the organization grows.
• Own client outcomes, retention, adoption, renewals, and expansion for the assigned segment.
• Build scalable client lifecycle processes, operating standards, metrics, and best practices.
• Partner with Sales, Product, Analytics, and Operations on client transitions, account strategy, product improvements, and operational automation.
• Build relationships with senior client stakeholders and provide executive-level support for strategic and complex accounts.

Requirements

• 5+ years of experience in Client Success, Account Management, or a related client-facing role, including team leadership.
• Experience recruiting, hiring, coaching, and developing high-performing client-facing teams.
• Experience building or improving Client Success processes, programs, and operating rhythms.
• Strong understanding of client retention, renewals, adoption, and expansion.
• Excellent executive communication, relationship-management, analytical, and data-evaluation skills.
• Ability to work cross-functionally to solve complex client challenges.

Nice to have

• Experience with e-commerce, digital marketing, retail media, or Amazon marketplace data.
• Experience helping a fast-growing company build teams and processes while scaling.

Culture & Benefits

• Remote work with a results-focused approach.
• Opportunity to shape Client Success strategy and develop a growing team.
• Strategic work with leading brands and measurable business outcomes.
• Cross-functional collaboration with leadership, Product, Sales, Analytics, and Operations.