Order Management Specialist

Location: Port Washington, New York, USA — HQ; onsite role

Salary: $21.50–$39.75 per hour

Company

Beauty products company serving domestic and international customers and retail partners.

What you will do

• Manage customer purchase orders from receipt through order entry, fulfillment, invoicing, and follow-up.
• Process EDI and manual orders in SAP, validating customer, product, pricing, shipping, delivery-date, and quantity details.
• Monitor open orders, coordinate releases with warehouses and distribution centers, and resolve shortages, backorders, allocations, and shipping constraints.
• Support customer and retailer requirements, including routing instructions, order acknowledgements, ASN and invoice considerations, and required documentation.
• Collaborate with Sales, Demand Planning, Purchasing, Logistics, Finance, IT/EDI, Customer Service, and Warehouse teams.
• Prepare reports, track KPIs, maintain documentation, and support process improvements, SOP updates, and operational projects.

Requirements

• Ability to work onsite at the Port Washington, New York HQ in the USA.
• Bachelor of Arts or Bachelor of Science degree required.
• 2–4 years of relevant experience or industry exposure.
• English communication skills required.
• Practical problem-solving, time-management, organization, and attention-to-detail skills.
• Experience with Google Workspace and Microsoft Office.

Culture & Benefits

• Premium medical insurance coverage.
• 401(k) savings plan, paid time off based on seniority, and paid holidays.
• Onsite fitness center, indoor racquetball court, yoga room, and summer Fridays.
• Complimentary gourmet breakfast, lunch, and dinner.
• Relocation support, commuter support, vehicle perks, employee discounts, and certification reimbursement.
• Visa sponsorship may be available for new H-1B, H-1B transfer, O-1, and Green Card cases.