Service Operations Coordinator Lead

Location: Fully onsite in Deerfield, Illinois, United States

Salary: $35.00–$39.00 per hour, plus eligibility for bonus or incentive pay.

Company

Leica Microsystems is a hirify.global operating company providing optical, digital, microscopy, imaging, and analysis solutions for life sciences, diagnostics, biotechnology, and surgical applications.

What you will do

• Act as the primary liaison between customers, Field Service Engineers, and internal teams.
• Manage customer inquiries, quotes, orders, scheduling, equipment records, and service operations.
• Lead medical exchange and service order administration, including third-party billing and equipment documentation.
• Support audits, compliance activities, and resolution of complex processing and system issues.
• Drive KPI reporting, dashboard management, trend analysis, and process improvement initiatives.
• Onboard, train, coach, and provide day-to-day guidance to Service Operations associates.

Requirements

• Associate degree required; bachelor's degree preferred.
• At least 6 years of experience in customer service, dispatching, service coordination, or order management.
• At least 3 years of experience using ERP, CRM, or other business systems.
• Experience with systems such as SAP, Oracle, Microsoft Dynamics 365, NetSuite, Salesforce, or similar platforms.
• Ability to work fully onsite at the Deerfield, Illinois facility.

Culture & Benefits

• Health care, medical, dental, and vision insurance for eligible employees.
• Paid time off.
• 401(k) benefits for eligible employees.
• Culture focused on customer service, innovation, teamwork, and continuous improvement.
• Opportunity to contribute to life sciences, diagnostics, biotechnology, and surgical technology.