IT Support Technician

Location: United Kingdom; regular onsite presence is required, usually 3–5 days per week, with flexible working where compatible with the role.

Salary: £29,328 per year, plus up to 7% corporate performance bonus.

Company

hirify.global develops fusion energy technology and works with industry and research organisations to bring fusion electricity to the grid.

What you will do

• Provide first-line service desk support through online channels, phone, and in-person contact.
• Triage and help resolve IT incidents and service requests in collaboration with second- and third-line teams.
• Support Windows devices, with a smaller number of macOS, Linux, and mobile devices.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Assist with laptop and desktop imaging, networking, printing, telecommunications, and remote access solutions.
• Manage IT activities and maintain support procedures and knowledge articles.

Requirements

• IT or science-related A-level, apprenticeship, BTEC, HNC, or equivalent qualification.
• Experience providing technical support in a service desk or end-user support environment.
• Good knowledge of Microsoft Windows 10 and Windows 11.
• Experience supporting Microsoft 365 applications, including Teams, Outlook, Word, and Excel.
• Experience supporting desktops, laptops, and associated peripherals.
• Understanding of IT security principles, including malware protection, password security, phishing awareness, and software updates.

Nice to have

• Working knowledge of macOS, Linux, or mobile devices.
• An analytical approach to problem solving and the ability to work under pressure.

Culture & Benefits

• Collaborative IT environment supporting a user-focused service.
• Final salary defined benefits pension scheme with an equivalent of 21.5% employer pension contribution.
• 25 days annual leave, 2.5 privilege days, and 8 bank holidays.
• Three additional site-closure days over the Christmas break.
• Flexible working options and family-friendly leave provisions.