4 дня назад
IT Support Analyst (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Analyst (AI) (Microsoft 365/Endpoint Management): Delivering hands-on technical support for corporate users and end-user devices across European offices with an accent on Microsoft 365, endpoint management, identity access, and AI-assisted troubleshooting. Focus on diagnosing complex hardware, software, connectivity, and security issues, managing device lifecycles, and coordinating resolutions across global IT teams.
Location: Greater London, United Kingdom. Hybrid schedule: Tuesday–Thursday in the office, Monday and Friday remotely. Applicants must already have the right to work in the UK; visa sponsorship is not available.
Company
operates a global house of fashion brands including Coach and Kate Spade New York.
What you will do
- Provide desk-side and remote support for Windows and Mac computers, iPhones, Android devices, and iPads across European offices.
- Diagnose and resolve hardware, software, application, connectivity, Microsoft 365, and endpoint issues.
- Own support tickets from investigation through resolution, keeping users informed and documenting outcomes in ITSM systems.
- Manage device setup, configuration, deployment, maintenance, replacement, patching, and software deployment activities.
- Coordinate with global IT teams, technical specialists, and third-party providers on incidents and service requests.
- Identify recurring issues and improve self-service documentation, ticket triage, and the employee support experience using AI-assisted tools.
Requirements
- Previous experience in IT support, service desk, technical support, or a similar customer-facing technology role.
- Hands-on experience with Windows 11, macOS, Microsoft 365, Outlook, Office, Active Directory, Teams, and mobile devices.
- Knowledge of Microsoft Intune, Entra ID, identity management, conditional access, MFA troubleshooting, endpoint security, and device encryption.
- Experience with TCP/IP and wireless networks, Cisco, Fortinet, VoIP systems, Teams Phone, Zoom Phone, and ITSM platforms such as ServiceNow.
- Strong troubleshooting, communication, prioritization, ownership, and continuous improvement skills.
- Knowledge of retail operations, GDPR, and EU data-handling practices; experience using AI tools such as Microsoft Copilot or Claude.
Culture & Benefits
- Hybrid working with regular office collaboration and remote work on Mondays and Fridays.
- Option to finish early on Fridays, plus 25 days of holiday in addition to bank holidays.
- Learning and development opportunities, internal mobility, and career progression.
- Private healthcare, dental cover, enhanced pension contributions, employee assistance, and wellbeing support.
- Annual performance incentive, brand discounts, gym discount, cycle-to-work scheme, and interest-free season ticket loan.
- One paid volunteering day per year, social events, and inclusion initiatives with employee resource groups.
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