Public Benefit Specialist (Healthcare)

Location: On-site at Ballad - Johnson City Medical Center in Johnson City, Tennessee; limited to individuals residing and authorized to work in the United States. Schedule: Monday–Friday, 1:00 PM–9:30 PM.

Salary: $18.65–$20.50 per hour, based on experience.

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for hospitals and affiliated physician groups.

What you will do

• Review uninsured and under-insured patient referrals to identify Medicaid and financial assistance eligibility.
• Coordinate applications and obtain the documents required for accurate submissions.
• Follow applications through determination and update insurance information.
• Document patient communications and actions in patient accounting systems.
• Maintain knowledge of state and federal program requirements.
• Collaborate with Medicaid caseworkers and revenue cycle departments to support timely billing or adjustment processing.

Requirements

• 1–2 years of healthcare industry experience involving patient interaction about hospital financial issues.
• High school diploma or GED; relevant post-secondary education and experience may be considered in lieu of a degree.
• Understanding of revenue cycle processes, including admissions, billing, payments, and denials.
• Knowledge of health insurance requirements, authorizations, benefits verification, medical terminology, or CPT and procedure codes.
• Must be inquisitive and open to using innovation, including AI, to improve processes and patient experiences.
• Must reside in and be authorized to work within the United States.

Nice to have

• Patient Access experience with managed care or insurance.
• Call center experience.

Culture & Benefits

• Comprehensive healthcare, time-off, retirement, and well-being benefits.
• Company-paid CRCR certification within nine months of hire.
• Tuition reimbursement and professional certification opportunities.
• Bonus and incentive programs.
• Culture focused on collaboration, growth, innovation, and work-life flexibility.