Account Manager (Clio)

Location: Remote - United States; the role requires 10% travel within the United States and Canada.

Base salary: $60,000–$80,000 per year, excluding benefits. Discretionary bonuses or commissions may also be available.

Company

hirify.global provides technology and services that help local businesses improve marketing, customer engagement, and business growth through digital tools, AI support, and specialized teams.

What you will do

• Activate newly launched legal clients and help them adopt the hirify.global–Clio integration.
• Conduct proactive client outreach by phone, email, and other channels, including cold and re-engagement outreach.
• Use integration and client data to identify engagement trends, adoption barriers, and growth opportunities.
• Develop and improve outreach strategies, call scripts, email messaging, cadences, and workflows.
• Test client engagement approaches and apply findings to improve team processes.
• Collaborate with client experience, sales, partnership, and other internal teams, with potential involvement in Clio partnership discussions and business reviews.

Requirements

• Bachelor’s degree in marketing, advertising, business, communications, a related field, or equivalent practical experience.
• At least 2 years of experience in customer success, sales, business development, account coordination, or a related client-facing role.
• Experience with proactive client outreach by phone and email and cross-functional collaboration.
• Strong communication, relationship-building, organization, problem-solving, and follow-through skills.
• Ability to use client data to identify trends and growth opportunities and to create structure in a developing function.
• Ability to work remotely from the United States and travel 10% within the United States and Canada.

Nice to have

• Experience in the legal industry, SaaS, digital marketing, or technology integrations.
• Interest in client engagement, customer growth, and sales.

Culture & Benefits

• Values include client focus, genuine care, continuous improvement, and teamwork.
• Employer-paid medical, dental, and vision insurance.
• Flexible paid time off and paid parental leave.
• Paid cell phone service and a remote office allowance.
• Professional development courses and regular manager check-ins focused on performance and career growth.

Hiring process

• Specific interview stages are discussed during the hiring process.
• Remote work expectations and any office collaboration requirements are reviewed during interviews.