Client Success Manager (AI)

Location: United States - Remote; up to 10% travel required.

Base pay: $60,000-$93,000 per year, plus a discretionary bonus of 10% of annual base salary.

Company

hirify.global provides commerce, marketing, and delivery solutions that help brands, suppliers, and retailers manage e-commerce operations across hundreds of channels.

What you will do

• Own primary relationships for a portfolio of enterprise accounts across the client lifecycle.
• Align hirify.global capabilities with client goals, define measurable success outcomes, and lead business reviews.
• Monitor client health, identify risks, and drive proactive mitigation and value realization.
• Plan and execute renewals, forecast risks, and identify account expansion opportunities with Sales.
• Coordinate with Sales, Product, Support, Legal, Finance, and other teams to advance client priorities.
• Use AI, client data, CRM, and Client Success tools for account research, preparation, health analysis, and productivity, verifying outputs before client use.

Requirements

• At least 2 years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
• Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
• Experience with renewals, client health, value realization, and client risk management.
• Strong communication and relationship-management skills with the ability to influence stakeholders at multiple levels.
• Experience using CRM or Client Success platforms and AI tools such as ChatGPT, Microsoft Copilot, or Claude.
• Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.

Nice to have

• At least 3 years of progressive client-facing experience.
• Experience in SaaS, e-commerce, marketplaces, or related technology environments.
• Familiarity with Salesforce, Gainsight, or similar Client Success platforms and AI-enabled productivity tools.

Culture & Benefits

• Remote-first working conditions with paid time off, company holidays, sick days, wellness days, and volunteer time.
• Medical, dental, and vision plans with HSA contributions starting on the first day.
• 6% 401(k) match, caregiver leave, insurance plans, life insurance, and pet insurance.
• $65 monthly remote work stipend for internet access.
• Tuition assistance, career development opportunities, team-building activities, and charitable contribution matching.