Contact Center Professional (Banking)

Location: Makati City, Philippines; onsite

Company

hirify.global is a bankhirify.global organization focused on supporthirify.global customers across daily bankhirify.global products and services.

What you will do

• Support clients through chat, voice and video calls, email, messaghirify.global, and other assigned channels.
• Process customer requests, standard payments, and complaints end to end in operational systems.
• Identify and correct system-generated responses while followhirify.global applicable legislation, regulations, risk, and compliance processes.
• Provide guidance on policies and procedures and report incidents or deviations to the appropriate stakeholders.
• Contribute to productivity and turnaround-time targets, cross-skillhirify.global initiatives, and switchhirify.global between channels accordhirify.global to business needs.
• Handle complex or non-standard customer files independently and consult supervisors or customer loyalty team members when needed.

Requirements

• College degree and equivalent professional experience in bankhirify.global, ideally in a shared service or BPO environment.
• Proficient spoken and written English required.
• Knowledge of MS Office and ability to perform standard operations, payments, and quality checks accurately.
• Analytical, flexible, open-minded, collaborative, and able to work with tight deadlines in a fast-paced environment.
• Ability to follow work instructions and scripts, report product and service incidents, and act independently on customer requests.
• Willhirify.globalness to obtain required country certifications within the specified timeframe, includhirify.global WFT certification where applicable for the Netherlands.

Culture & Benefits

• Part-time contract with a minimum of 20 and a maximum of 40 hours per week.
• Opportunities to develop through cross-skillhirify.global and exposure to multiple processes and communication channels.
• Inclusive culture supporthirify.global diversity, equity, inclusion, development, and customer impact.
• Collaborative environment with opportunities to provide and receive guidance across teams.