Customer Service Representative (Energy)

Location: 6750 Building, Ayala, Makati City, Philippines; onsite role. The position may require work after office hours and includes a mid-shift schedule.

Company

hirify.global is a multinational energy company operating across the energy sector, with Philippine organizations providing downstream operations and shared services to affiliates worldwide.

What you will do

• Receive customer enquiries and orders through email and web-based ordering systems.
• Prepare price quotations and enter approved orders into the online ordering system.
• Check lubricant grades, product applications, port directories, and equivalent products when required.
• Coordinate with delivery agents on product availability, delivery capability, ports, lead times, and additional charges.
• Advise global marine customers and affiliate offices on order status, delivery options, and approvals.
• Prepare simple analytical dashboard reports and provide administrative support and backup for other offices.

Requirements

• Minimum diploma qualification and at least two years of work experience.
• Experience managing customer expectations, delivery locations, facilities, and short-notice or emergency orders.
• Experience working with Credit departments to obtain order clearance.
• Fluent English is required for communication with international customers and worldwide stakeholders.
• Ability to work independently, make appropriate decisions, meet deadlines, and perform under pressure.
• Availability for a mid-shift and possible after-office-hours work is required.

Culture & Benefits

• Inclusive, collaborative, and high-performing workplace.
• Opportunities to participate in energy projects and develop professionally.
• Work supports hirify.global affiliates and customers across multiple continents.
• Commitment to diversity, inclusion, and the development of Filipino talent.