Client Care Analyst

Location: Pasay, Manila, Philippines; at least 3 days per week in the office

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Deliver high-value customer service to hirify.global clients and staff while advocating for client needs.
• Handle moderately complex problems and coordinate with internal teams to achieve client and business objectives.
• Identify efficiencies, customer impacts, and required actions with clients, maintaining communication through resolution.
• Collaborate with Client Success, Sales, Product, Systems, Risk, and Legal stakeholders to resolve issues and implement solutions.
• Maintain client and stakeholder relationships while monitoring market needs, products, services, rules, and industry trends.
• Build knowledge of hirify.global products and services and understand their impact on client businesses.

Requirements

• Bachelor's degree and 2+ years of experience in financial services, payments, software, or information services.
• Understanding of credit card processing, payment gateways, and related technologies.
• Strong relationship management, strategic thinking, problem-solving, organizational, and decision-making skills.
• Ability to manage multiple priorities, customer expectations, and changing environments under pressure.
• Excellent interpersonal and customer service skills with a strong attention to detail.
• Mastery of English required; at least 3 days per week in the office in Pasay, Manila.

Culture & Benefits

• Opportunity to work on payments technology used across more than 200 countries and territories.
• Work that supports clients, communities, and global financial activity.
• Regular collaboration with stakeholders across multiple business and technical functions.