Merchant Operations Supervisor (Fintech)

Location: Taguig City, Philippines; hybrid workplace

Company

hirify.global is a public benefit fintech company providing secured credit, point-of-sale financing, and card products to underserved customers in emerging markets.

What you will do

• Lead and guide merchant support operations focused on improving partner, admin, merchant, and clerk experiences.
• Handle partner queries, support requests, operational coordination, communication channels, and NPS.
• Manage merchant and partner onboarding, including documentation, data entry, record-keeping, standardization, and localization.
• Oversee store creation and closure activities and clerk management.
• Identify process bottlenecks, optimize workflows, and coordinate collaboration across functions.
• Document and escalate merchant console issues, provide product guidance, and deliver weekly reports and recommendations.

Requirements

• Bachelor’s degree in industrial engineering, administration, or a related field.
• At least 2 years of experience leading at least 3 subordinates in merchant or business support, preferably in telecommunications, retail, or finance.
• Strong knowledge and experience in data analysis and working with robust SLAs.
• Experience with Google Suite and Microsoft Excel; familiarity with ZOHO, Zendesk, and other CRM systems.
• Strong communication, problem-solving, self-direction, attention to detail, and process orientation.

Nice to have

• Previous technical experience with SQL.

Culture & Benefits

• Hybrid work environment with a focus on ownership, transparency, direct communication, scale, and continuous improvement.
• Company-funded private health insurance for the employee and immediate family.
• 20 days of vacation.
• Phone financing, headphones, home office equipment, wellness perks, and catered lunch.
• Annual professional development and co-working travel perks of $2,000 USD each.