Professional Services Engineer (Cybersecurity)

Location: Service delivery may take place onsite or remotely, depending on the customer agreement.

Company

Kaspersky develops cybersecurity products and provides professional services for corporate customers.

What you will do

• Deploy, configure, maintain, and optimize Kaspersky security solutions in customer production environments.
• Perform health checks, system analysis, troubleshooting, and configuration assessments for existing customers.
• Plan, develop, and test technical solutions and architectures based on customer requirements.
• Manage technical escalations, crisis response, incident prevention, and issue resolution with product experts and development teams.
• Prepare project documentation, technical designs, statements of work, project plans, health check templates, and as-built documents.
• Deliver knowledge transfer and consultative technical guidance to customers while collaborating with Sales and Pre-sales teams.

Requirements

• Professional-level phone, verbal, and written communication skills.
• Advanced interpersonal and negotiation skills.
• Excellent English.
• Basic knowledge of MS SharePoint and intermediate knowledge of MS SQL, MS Exchange, web, email, and messaging systems.
• Knowledge of cloud technologies, Office 365, Docker and container technologies, embedded systems, sandbox technologies, and beta testing.
• Experience with Microsoft operating systems, corporate networking, DNS, SIEM, Group Policy, Active Directory, and Kaspersky troubleshooting.

Culture & Benefits

• Cross-functional collaboration with Sales, Pre-sales, product experts, development teams, and customer support.
• Technical self-learning and development toward Kaspersky certifications.
• Customer-facing work delivered onsite or remotely according to the service agreement.
• Exposure to complex cybersecurity environments, escalation management, and solution design.

Hiring process

• HR interview.
• Interview with the hiring team.
• Final interview with the Head of Customer Support and Regional HR Lead.
• Offer stage and reference check.