VIP Account Manager (Social Gaming)

Location: Chicago, IL, United States

Salary: $30 per hour at the start of employment; base pay may vary by market location and candidate qualifications.

Company

hirify.global develops and operates social and mobile games as a label of Take-Two Interactive, with a portfolio serving players worldwide.

What you will do

• Build and maintain relationships with high-value VIP players through more than 125 daily phone and email contacts.
• Retain, reactivate, and grow the VIP player base while increasing player lifetime value and revenue.
• Provide consultative sales and operational customer service, resolving player issues in partnership with game studios.
• Collaborate with studios and cross-functional teams on features, promotions, and VIP-driven revenue initiatives.
• Analyze campaign performance and use data-driven workflows to improve engagement, reactivation, and revenue.
• Create engagement and reactivation presentations and contribute to RFP documentation for VIP features.

Requirements

• At least 3 years of customer service or account management experience.
• Excellent communication, telephone, relationship-building, presentation, and attention-to-detail skills.
• Ability to handle a high call volume of 90 or more calls per day and generate revenue through account relationships.
• Customer-focused, target-driven, accurate, and able to work effectively with cross-functional teams.
• Knowledge of Microsoft Office and strong quantitative aptitude for analyzing campaign performance.
• A college degree is preferred but not required; occasional travel and some weekend or evening work may be required.

Nice to have

• Strong interest in or understanding of social gaming.
• Positive attitude and willingness to learn.

Culture & Benefits

• Full-time employment with medical, dental, vision, and basic life insurance coverage.
• Paid holidays, vacation, sick leave, parental leave, and compassionate leave.
• Eligibility for a 401(k) plan and Employee Stock Purchase Program.
• Potential bonus and equity awards, subject to applicable considerations.
• Wellbeing, family planning, commuter, and fitness reimbursement benefits.