Technical Engineer (Production Liability Engineer)

Location: Buffalo, New York, United States of America

Salary: $97,100–$161,800 annual (USD)

Company

M&T Bank is a banking organization supporting critical business applications, platforms, cloud services, and operational technology.

What you will do

• Serve as a technical escalation point for critical production incidents, outages, and service degradation.
• Lead troubleshooting, root cause analysis, incident response, and post-incident improvement activities across applications, infrastructure, integrations, APIs, and cloud services.
• Apply SRE practices, SLIs, SLOs, observability, monitoring, alerting, distributed tracing, and operational health metrics to improve reliability and resilience.
• Develop scripts, tools, workflows, infrastructure automation, diagnostics, health checks, remediation processes, and self-healing capabilities.
• Support Azure-hosted and hybrid environments, cloud deployments, platform upgrades, disaster recovery, failover, and business continuity testing.
• Build support runbooks and knowledge repositories while collaborating with Engineering, Architecture, Infrastructure, Security, Product, QA, and vendor teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• At least 5 years of experience supporting enterprise applications, platforms, or infrastructure in production environments.
• Experience troubleshooting complex application, infrastructure, integration, or cloud-related issues.
• Strong knowledge of incident management, production support, monitoring, observability, logging, alerting, scripting, and automation.
• Strong analytical, troubleshooting, communication, and collaboration skills.
• Must work in Buffalo, New York, United States of America.

Nice to have

• Experience with SRE practices, distributed systems, APIs, microservices, cloud-native applications, production readiness reviews, and operational metrics.
• Experience with Dynatrace, Splunk, Datadog, Azure Monitor, Grafana, Prometheus, OpenTelemetry, or AppDynamics.
• Advanced PowerShell, Python development, REST API integration, infrastructure as code, CI/CD tools, and deployment pipelines.
• Experience with Azure App Services, AKS, Functions, Storage, Event Hub, Service Bus, and cloud monitoring services.
• Experience using Microsoft Copilot, Azure AI services, Microsoft Foundry, or similar AI-enabled operational platforms.

Culture & Benefits

• Focus on operational excellence, system stability, resilience, performance, and customer and employee experience.
• Work across Engineering, Product, Architecture, Infrastructure, Security, QA, and vendor functions.
• Support enterprise risk, security, regulatory, audit, and operational governance requirements.
• Use automation and AI-enabled operational insights to reduce repetitive support work and improve troubleshooting.