Team Manager (Online Gaming)

Location: Onsite in Palayan City, Philippines; night and shifting schedules required

Company

A global technology and business process services organization focused on artificial intelligence, automation, cloud engineering, advanced analytics, and digital transformation.

What you will do

• Lead a customer service team of 18–20 associates supporting online gaming programs or similar lines of business.
• Drive performance across business, telephony, utilization, productivity, attendance, and attrition metrics.
• Manage attendance tracking, queue administration, corrective actions, and operational reporting.
• Develop, train, motivate, and recognize team members while maintaining high morale.
• Build relationships with clients and employees, resolve issues, and communicate expectations.
• Monitor service quality and customer satisfaction while providing accurate updates to leadership.

Requirements

• Experience managing a team of 18–20 associates.
• Experience supporting online gaming programs or similar customer service operations.
• Demonstrated leadership, problem-solving, and improvement-focused skills.
• Knowledge of operational metrics, measurements, thresholds, targets, and process ownership.
• Strong customer orientation, time-management skills, and the ability to manage multiple schedules and initiatives.
• Willingness to work onsite in Palayan with night and shifting schedules.

Nice to have

• Bachelor’s or associate degree.

Culture & Benefits

• Work with global brands across technology-enabled business services.
• Opportunity to develop employees and influence team performance.
• Confidential handling of candidate information under applicable EEO guidelines.