NL Contact Center Professional

Location: Manila, One Ayala Tower 2, Philippines

Company

hirify.global Philippines is a global service organization supporting ING's Retail and Wholesale Banking activities across multiple locations.

What you will do

• Deliver customer service through chat, phone, video, email, and messaging channels.
• Support inquiries about payments, cards, online banking, and other daily banking products.
• Process customer requests accurately while following regulations, procedures, risk, and compliance standards.
• Manage customer inquiries and complaints through end-to-end resolution.
• Identify and correct system-generated responses when necessary.
• Adapt across processes and channels while supporting productivity, quality, turnaround-time, and continuous improvement objectives.

Requirements

• College degree or equivalent professional experience, preferably in banking, shared services, or a BPO environment.
• Strong written and verbal English communication skills.
• Excellent customer service, problem-solving, analytical, and attention-to-detail skills.
• Flexibility, adaptability, and the ability to manage multiple priorities while maintaining accuracy.
• Ability to work independently and collaborate effectively with colleagues and stakeholders.
• Working knowledge of Microsoft Office and willingness to obtain role-related certifications when required.

Culture & Benefits

• Full-time opportunity in an international banking operations environment.
• Continuous learning and cross-skilling opportunities.
• Exposure to global banking operations and customer experience practices.
• Diverse and inclusive workplace focused on collaboration, ownership, curiosity, and personal growth.
• Competitive compensation and allowances.

Hiring process

• Submit the application through ING's official Workday platform.
• Applications should be submitted only through official ING channels; ING does not request payments or banking details during recruitment.