Senior Collections Specialist

Location: Fully onsite at 3455 South 344th Way, Suite 300, Federal Way, Washington 98001

Salary: $22.00–$25.50 per hour, with possible performance-based incentive compensation.

Company

Financial Pacific Leasing, Inc., a subsidiary of hirify.global, provides small-ticket commercial equipment leases and innovative financing solutions through vendor, originator, and lessor partnerships.

What you will do

• Manage delinquent 91–120-day lease accounts and maintain target collection effectiveness and productivity levels.
• Contact lessees by phone, mail, and personal contact to identify solutions and execute payment arrangements.
• Negotiate resolutions involving partial payments, insurance issues, extensions, rewrites, purchase agreements, and forbearance agreements.
• Prepare repossession authorization, attorney demand letter, litigation, settlement, fair market value, and credit bureau request packets.
• Maintain complete collection notes, collect late charges and fees, and escalate significant risks to management.
• Provide customer service to lessees, vendors, brokers, and staff while supporting colleagues and potentially coaching or training others.

Requirements

• High school diploma or equivalent.
• Previous collections experience.
• Data entry skills and the ability to multitask.
• Ability to learn and follow bank policies, procedures, systems, and regulatory requirements.
• Critical thinking, problem-solving, relationship-building, reading, writing, and basic math skills.
• Ability to work fully onsite at the Federal Way, Washington location.

Nice to have

• Collections experience in a leasing or contract environment.

Culture & Benefits

• Medical, dental, and vision coverage for eligible associates.
• 401(k) retirement plan with employer match for qualifying contributions.
• Life insurance, disability insurance, employee assistance, and mental health resources.
• Tuition assistance, identity theft protection, legal support, and insurance discounts.
• Paid vacation, sick days, volunteer days, and holidays.
• Benefits begin on the first day of the month after hire for associates regularly scheduled to work at least 30 hours per week.