CX Manager of Enterprise Account Management Spanish Market (SaaS)

Location: Hybrid in Barcelona, Spain

Salary: €60,000–€70,000 annual

Company

hirify.global builds AI business management software that centralizes workflows across HR, Finance, Talent, Operations, and IT for companies of all sizes.

What you will do

• Own Net Dollar Retention, Gross Renewal Rate, and expansion ARR for the enterprise account portfolio.
• Lead complex contract renewals and negotiations with procurement teams and executive stakeholders.
• Build relationships with C-level leaders, Procurement Directors, and HR leadership.
• Define account-health governance, including stakeholder coverage, QBR cadence, product-usage benchmarks, and churn signals.
• Manage and develop a team of 4–5 Key Account Managers.
• Own renewal forecasting and represent enterprise customer needs to Product, Engineering, and Finance.

Requirements

• 4+ years of experience in enterprise customer success, account management, or commercial roles in SaaS or consultancy.
• Demonstrated ownership of revenue metrics such as NDR, GRR, or expansion ARR.
• Experience leading executive-level contract negotiations and managing complex procurement cycles.
• Experience managing and developing individual contributors in a commercial environment.
• Strong analytical skills and the ability to build trusted renewal forecasts.
• Native Spanish and fluent English required.

Nice to have

• Additional languages.
• Experience working in a fast-paced environment where processes are still being built.

Culture & Benefits

• High-growth, multicultural, and inclusive environment.
• Private health insurance through Alan.
• Wellhub membership, language classes, and office breakfast with organic fruit.
• Expense savings through Cobee and food discounts through Nora.
• Pet-friendly workplace.

Hiring process

• Further details about the process and role are shared during interviews.