Customer Service Advisor (Energy)

Location: Manchester, United Kingdom; hybrid working model

Company

hirify.global is an international energy company delivering gas and power solutions across the energy value chain, from trading and sales to transport and storage.

What you will do

• Act as the first point of contact for customer and broker enquiries by phone and email.
• Resolve queries within defined timescales, prioritising first-contact resolution.
• Handle complaints and deliver efficient, positive customer outcomes.
• Manage a high volume of daily calls and emails in a fast-paced environment.
• Analyse meter-reading and billing data to resolve complex customer queries.
• Administer customer service activities accurately and efficiently.

Requirements

• Experience working in a fast-moving and dynamic environment.
• Customer-centric approach and strong communication skills across phone and email.
• Ability to make quick decisions, solve problems, and multitask with attention to detail.
• Positive, adaptable, and collaborative approach to work.
• Experience with CRM systems or strong motivation to learn new technology.

Culture & Benefits

• Inclusive and welcoming working environment focused on professional development.
• Hybrid working model.
• Bonus earning potential and a non-contributory pension with a 10% employer contribution.
• 25 days of holiday plus bank holidays and volunteering days, with the option to buy or sell holidays.
• Life assurance, medical and dental insurance with family cover, and optional flexible benefits.
• Blended learning opportunities to develop knowledge and experience.