Customer Support Associate (Fintech)

Location: Peterborough, United Kingdom; hybrid with onsite working 2–3 days per week. Working hours are Monday to Friday, 9:00–17:30. Candidates must already have the legal right to work in the country of application; visa sponsorship is not available.

Salary: from £2,500 gross per month, depending on experience and qualifications.

Company

hirify.global is a global B2B cross-border payments company serving businesses, educational institutions, financial institutions, law firms, and NGOs.

What you will do

• Handle incoming calls and emails from internal and external customers about pre- and post-payment queries.
• Investigate student payment transactions, payment issues, refunds, and related operational requests.
• Record and update client information accurately in Enterprise Case Management.
• Provide transaction monitoring, reporting, and dedicated support for assigned clients.
• Coordinate between Sales, clients, Operations, Payments, Compliance, and external partners.
• Deliver accurate communications and resolve queries within agreed SLAs and quality standards.

Requirements

• Experience in a client-facing role with a professional telephone manner.
• Excellent written and verbal communication skills, including the ability to ask probing questions and handle objections or complaints.
• Ability to work in a high-volume environment, manage multiple priorities, meet deadlines, and maintain a high level of accuracy.
• Ability to use computerized data-entry systems and office productivity tools such as Microsoft Office.
• Self-motivation and the ability to identify and implement efficiency improvements.
• Existing legal right to work in the country of application without visa support is required.

Nice to have

• Experience in a high-volume service delivery environment.
• Experience working in financial services.

Culture & Benefits

• Hybrid working with approximately 6–10 days per month in the office.
• Career growth and development opportunities in a global organization.
• Health, disability, and life insurance.
• Paid holidays and leave policies for major life events.
• Three wellness days and five paid volunteering days per year.