EMEA Aftersales and Technical Associate (Fliteboard)

Location: Amsterdam, Netherlands; hybrid work with the possibility to work from home 2 days per week

Salary: €46,000–€54,000 per year, payable in 12.96 instalments

Company

Global marine recreation company developing products and technologies for experiences on the water, including Fliteboard personal foil craft.

What you will do

• Serve as the primary aftersales contact for assigned EMEA dealers and support dealer-led resolution of customer issues.
• Develop and roll out dealer success initiatives with the Regional Customer Manager EMEA and Technical Aftersales Manager.
• Provide technical and service training to dealers, service technicians, internal teams, and other stakeholders in person, on location, and online.
• Manage warranty, ticketing, customer communication, knowledge-base, and aftersales system adoption across dealer and regional service-center networks.
• Oversee spare-parts readiness, warranty cost performance, service-center onboarding, certification, and compliance.
• Perform servicing and repairs on Flite products and support events, campaigns, marketing projects, and local Dutch-market end-users.

Requirements

• Strong written and verbal communication skills with attention to detail, empathy, emotional intelligence, resilience, and composure.
• Customer-focused, adaptable approach and ability to work effectively in a fast-paced, changing environment.
• Advanced MS Word, intermediate MS Excel and PowerPoint, and proficiency with email tools such as Outlook.
• Experience with customer-support platforms or helpdesks.
• Ability to perform technical servicing and repairs and deliver accurate product and aftersales training.

Culture & Benefits

• Hybrid work arrangement with 2 work-from-home days per week and a daily net allowance.
• Annual bonus plan targeted at 5% of salary.
• Five additional extra-legal vacation days.
• Free LinkedIn Learning access and employee discounts on boats, engines, and parts and accessories.
• Employee boat rental program and a collaborative environment focused on growth, ownership, and continuous improvement.