IT Colleague Support Engineer (AI)

Location: London, United Kingdom; on-site five days a week. Candidates must be UK-based and have the right to work in the UK.

Company

hirify.global provides a local payments platform connecting businesses such as PayPal, Stripe, and Microsoft with consumers worldwide.

What you will do

• Deliver first- and second-line IT support for the London office while collaborating with global support hubs.
• Provide priority IT support to executive team members and resolve complex technical issues.
• Manage Okta and Terraform access administration, employee onboarding, and offboarding.
• Own the macOS and Windows device lifecycle and maintain secure, up-to-date endpoints.
• Optimize office network connectivity, meeting-room audio/visual equipment, and workstation setups.
• Introduce AI productivity tools such as Claude and maintain knowledge-base documentation.

Requirements

• 3+ years of experience resolving complex technical issues in dynamic environments.
• Practical IT support experience or a relevant degree.
• Ability to work on-site in the London office five days per week.
• UK-based with the right to work in the United Kingdom.
• Strong written and spoken English communication skills.
• Experience supporting enterprise macOS and Windows environments, with familiarity with Okta, Google Workspace, Intune, Jira, or Workspace ONE.

Nice to have

• Experience in customer-centric roles or technical support desks.
• Experience with Microsoft 365 and Dynamics.

Culture & Benefits

• 28 days of holiday allowance.
• GBP 1,000 annual learning and development budget, leadership cafés, and on-the-job training.
• BUPA medical insurance and a 5% matching pension plan.
• Enhanced family leave, workplace nursery scheme, gym contribution, and mental health support.
• Collaborative, pet-friendly office near Holborn, Farringdon, and Covent Garden.
• People-first culture focused on ownership, trust, customer outcomes, continuous improvement, and teamwork.