Executive Assistant (AI/SaaS)

Location: London, United Kingdom (Flexible)

Company

hirify.global provides AI-powered customer and employee experience orchestration technology used by more than 8,000 organizations worldwide.

What you will do

• Provide strategic administrative support to the SVP of Customer Success for EMEA.
• Manage complex calendars, regional leadership meetings, customer engagements, and global forums across multiple time zones.
• Prepare briefings, presentations, correspondence, business reviews, and executive summaries.
• Coordinate customer meetings, QBRs, executive briefings, escalations, and communications with regional stakeholders and partners.
• Track action items, decisions, budgets, expenses, approvals, international travel, visas, and itineraries.
• Support cross-functional initiatives and projects related to customer success, retention, renewals, adoption, and operational improvement.

Requirements

• Significant experience supporting senior executives at SVP, VP, or equivalent level.
• Ability to manage complexity across regions, cultures, and time zones.
• Exceptional organization, prioritization, problem-solving, written communication, and verbal communication skills.
• High professionalism, discretion, judgment, executive presence, and trustworthiness.
• English is the primary working language.

Nice to have

• Experience in Customer Success, SaaS, or enterprise technology environments.
• Familiarity with EMEA business practices and cultural nuances.
• Experience working with senior leaders, customers, and external partners.
• Advanced proficiency with productivity and collaboration tools.
• Spanish or German language skills.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Opportunity to support AI-powered technology at enterprise scale.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.