4 дня назад
Customer Service Digital Innovation and Process Control Lead (AI)
43 600 - 70 150€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Digital Innovation and Process Control Lead (AI): Driving digital enablement, process excellence, and continuous improvement across Customer Service operations with an accent on automation, analytics, AI, and standardized process controls. Focus on leading digital solution adoption, implementing process improvements, monitoring KPIs and internal controls, and coordinating cross-functional issue resolution.
Location: Madrid, Spain; hybrid work arrangement
Base pay: €43,600.00–€70,150.00 per year
Company
Johnson & Johnson MedTech develops innovative, technology-enabled medical treatments and solutions designed to make care smarter, less invasive, and more personalized.
What you will do
- Lead local and regional projects that improve customer experience, process efficiency, and adoption of digital solutions.
- Drive continuous improvement, automation, AI, analytics, and process orchestration across Customer Service operations.
- Coordinate team operations, including workload distribution, backup coverage, vacation planning, and absence management.
- Lead or support new product introductions, process enhancements, and system implementations.
- Monitor performance, KPIs, reporting, internal controls, audits, and compliance activities.
- Coordinate issue management, stakeholder communication, recovery planning, transportation and warehouse issue resolution, and segregation-of-duties controls.
Requirements
- Strong communication, stakeholder management, collaboration, analytical, problem-solving, and organizational skills.
- Demonstrated leadership, change management, accountability, integrity, and customer-centricity.
- Experience or capability in AI frameworks, AI prompting, Microsoft Power BI, Python for data analysis, and SQL scripting.
- Ability to work proactively in a fast-paced, changing environment with a strong focus on operational excellence.
- Ability to collaborate with Customer Service, End-to-End teams, technical service providers, and other cross-functional stakeholders.
Nice to have
- Experience with automation tools, AI solutions, Python, Power Automate, or process orchestration technologies.
- Experience in Customer Service, Order-to-Cash, or End-to-End Supply Chain operations.
- Lean Six Sigma, Continuous Improvement, or Project Management certification.
Culture & Benefits
- Inclusive work environment focused on individual contribution, diversity, and dignity.
- Annual bonus or sales commission opportunities, subject to the applicable plan and location.
- Vacation, parental, bereavement, caregiver, and volunteer leave.
- Well-being reimbursement and financial, physical, and mental health programs.
- Recognition awards and access to applicable insurance plans.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →